COVID-19

As the coronavirus (COVID-19) pandemic continues, we are committed to serving you while we all work towards reducing the level of physical contact in the short term.

Office Access

 
CALGARY, RED DEER, SYLVAN LAKE, and FORT MCMURRAY offices – we remain open for business with limited public access to our office.
 
Starting Monday, June 1, 2020, these offices are open to:

  • Receive payments
  • Receive documents
  • Provide pink cards (must be pre-ordered with a broker)
  • Pick-up documents (must be pre-arranged with a broker)

 
We encourage customers to connect with us by phone or online for everyday transactions. Serving our customers during these challenging times is our top priority.

For any changes to your policy or if you have any questions, feel free to contact your broker directly.

If you are planning on entering our office, please:

  • Respect the 2 metre physical distance guidelines
  • Use the hand sanitizer station
  • DO NOT enter if you are experiencing symptoms such as fever, cough, runny nose, sore throat, shortness of breath or if you have been in contact with someone with COVID-19

 
Serving our clients during these challenging times is our top priority


Commercial Insurance Customers

Access Rogers Gateway

You can manage your insurance via our online portal and mobile phone app. You can create an account and access the online portal here.
Once you’ve created an account, you’ll be able to:

  • View your policy documents
  • View and print your pink cards
  • Request a change
  • Submit a claim

COVID-19 Business Continuity Best Practices

We’ve created a best practices document to keep your business running during the COVID-19 outbreak. This includes developing a response plan, managing employees, and reducing transmission of the disease. There is also a section on workers’ compensation claims with regards to COVID-19.
Download

COVID-19 Preparedness Self-Assessment Checklist

We’ve also created a 10-minute business continuity self-assessment checklist to help you evaluate your level of preparedness to deal with a disease outbreak.
Download

COVID-19 Commercial Insurance FAQs

Please visit our COVID-19 commercial insurance FAQs or contact your Account Executive if you have any questions or concerns.


Personal Insurance Customers

Access R Insurance

You can manage your insurance via our online portal and mobile phone app. You can create an account and access the online portal here.
Once you’ve created an account, you’ll be able to:

  • View your policy documents
  • View and print your pink cards
  • Request a change
  • Submit a claim

 

Personal Insurance COVID-19 FAQs

Please visit our personal insurance COVID-19 FAQs for the answers to some of the most common questions we are receiving.


Payment Options

Visit rogersinsurance.ca/payments for all payment options.

Payments – online through your bank
Insurance premiums can be paid using online banking through most major financial institutions. Please follow these steps:

  • Go to the online bill payments section on your banking portal.
  • Add payee – search “Rogers Insurance”.
  • Enter your account number exactly as found on your insurance invoice.
  • Please make sure to NOT select “Rogers” as this will issue payment to Rogers Communications NOT Rogers Insurance.

 
Payments – via credit card
You can also easily pay by credit card by visiting rogersinsurance.ca/payments. Please note, a 2.5% service fee is added to credit card transactions for payments made directly to Rogers Insurance. There typically is no fee if your credit card payment is made directly to your insurance company.

Claims
For claims reporting, if you need immediate assistance after hours, please call our 24-hour emergency claims line at 1-866-212-3239. Visit rogersinsurance.ca/how-to-make-an-insurance-claim/ to learn more.

If you have any questions, please do not hesitate to contact us at (403) 296-2400.