If you’ve been affected by wildfires in your community, we’re here to help.

Insurance questions?

The Insurance Bureau of Canada’s wildfire season guide answers several questions related to insurance coverages, the claims process, remediation and more.

Contact your Acera Insurance advisor by calling 1.800.565.8132 if you have any questions.

Report a Claim

We’re available 24/7 if you need to report a claim at 1.866.212.3239. Or you can contact your local branch during regular business hours 8:30am to 4:30pm Monday through Friday.

Evacuation Alerts and Orders

Follow your local authorities for current updates with evacuation alerts and orders.

What to Do During an Evacuation Alert

  • Be ready to leave at a moment’s notice. Gather your grab-and-go bags, emergency plan, copies of important documents and cherished mementos. Have them at the front door or already packed in your vehicle.
  • Ensure your vehicle has fuel. The tank should always be at least half-full.
  • Move patio furniture, cushions and door mats indoors.
  • Take down flammable curtains and window treatments.
  • Connect garden hoses and fill large containers with water, such as pools, hot tubs and garbage cans. This can assist firefighters and help slow advancing flames.
  • Ensure your house number is visible. This will help firefighters locate your home quickly.
  • Disconnect automatic garage door openers so doors can be opened by hand if you lose power.

What to Do During an Evacuation Order

You must leave immediately. On your way out, close the doors and windows and turn on both the interior and exterior lights so your home is visible to firefighters in heavy smoke. Follow all directions from officials and evacuate using the route(s) they’ve identified.

We’re here to help if you’ve been affected by the wildfire near Fort McMurray.

Contact us at 1.866.910.3770 if you have questions about your policy or need to make a claim. Learn more about staying safe during a wildfire and making an insurance claim here.