We've got you covered!
Welcome to Acera Insurance, formerly Rogers Insurance!
As one of the largest, independently owned brokerages in Canada, you can have peace of mind knowing our insurance experts are looking out for your best interests.
You can depend on Acera Insurance for:
24 Hour Access
Your home and auto insurance documents (including digital pink cards) and policy details are always available with the R Insurance app.
Your broker or our Client Assist team will work on all your insurance needs. They will help with all your questions, policy changes and claims.
We’re here to help! Call your broker or our Client Assist team during business hours or our after-hours claims line at 1.866.212.3239 to report an emergency claim.
Protect what matters. Your broker or our Client Assist team can provide expert guidance on the insurance coverages you should consider.
Answers to Your Insurance Questions
You now have coverage, but do you have some unanswered questions? We get it—insurance can be an overwhelming topic.
Below you will find answers to some of the most common questions we receive, from how to access your insurance documents to filing a claim, and what to expect from your relationship with Acera Insurance.
If you have a specific question that isn’t answered below, please reach out to your broker or contact us to speak with a member of our Client Assist team.
If you have a dedicated broker, they will email you to introduce themselves and provide their contact information. If you delete or have not received this email, please contact us and we will help you get in touch.
Otherwise, please contact us to speak with a member of our Client Assist team.
TIP! Add your broker or Client Assist team as a contact in your phone so these details are readily available. Include a list of all your policy numbers in the contact record (i.e., in the Notes section) for easy reference.
Your home and auto insurance documents and policy details are available 24/7 with the Gateway App. To create an account do the following:
- Let us know if you want access to the Gateway. Send us an email to [email protected], and we will send you your credentials.
- Go to the Gateway login page and enter your temporary login information.
- Create your own unique password.
You can manage your insurance and access your documents through this online portal or through the mobile phone Rogers Gateway app, available on the Apple Store and Google Play.
PLEASE NOTE: Requests for the addition, deletion or modification of coverage are not effective until authorized and confirmed by a licensed representative of Acera Insurance Ltd. These confirmations will typically be communicated within one business day.
Please contact your insurance broker or our Client Assist team if you need help with the app.
The claims experience can be emotional, intimidating and frustrating. That’s why when unfortunate events happen, you can depend on our team to support you throughout the entire process.
To report a claim during regular business hours, please call your broker or our Client Assist team.
For after-hours assistance, please call our 24-hour claims line at 1.866.212.3239. This team will work with you to ensure the claim is handled quickly and efficiently.
To help with the process, we recommend you fill out the following forms as soon as possible after an accident or incident, while the details are still fresh.
TIP! Add our after-hours claims line (1.866.212.3239) as a contact to your phone for quick reference should you experience an accident or claims incident. Include a list of all your policy numbers in the contact record (i.e., in the Notes section) so these details are readily available.
Yes, in Alberta digital pink cards are legal.
TIP! Use the Gateway App to show proof of insurance. Pink cards and other information can also be printed from your computer using the web-based platform.
Contact your broker or our Client Assist team so they can work with your insurer to update your policy, as necessary. It’s important to do this as soon as possible to avoid any coverage gaps.
Absolutely! No matter if you’re growing your family, starting a business or going on your dream trip, Acera Insurance can help you find the right coverage at an affordable rate.
Please contact your broker or our Client Assist team to discuss coverages such as:
- Car Insurance
- Home Insurance
- Condo Insurance
- Renters Insurance
- Business Insurance
- Boat Insurance
- Motorcycle Insurance
- RV Insurance (i.e., trailer, motorhomes)
- Snowmobile Insurance
- ATV Insurance
- Travel Insurance
- Antique Car, Classic Car or Vintage Car Insurance
- Seasonal Dwelling Insurance (i.e., cabins, cottages)
- Landlord Insurance (i.e., investment properties)
- Cyber Insurance
Insurance is a safety net for when the unexpected happens. Fortunately, you can proactively minimize risks such as accidents, theft, fire, water damage and more.
Acera Insurance regularly shares tips to help you protect the things that matter most. We post these to our blog and on social media (follow us on Facebook, Twitter and LinkedIn). Also watch your inbox for our quarterly e-newsletter, in which we share seasonal tips and timely advice.
Tell us about your experience
We are proud to provide a human approach to insurance. You can depend on Acera Insurance to support all your insurance needs—from obtaining a quote and purchasing a policy, to updating and renewing your coverages, and advocating on your behalf in the event of a claim.
Our goal is to provide you with the highest-level of service, and we value your feedback.
Please consider leaving us a review on Google or Facebook, and referring your family and friends to Acera Insurance.